Cogent Enterprise GreenBox
This is a service for customers with fewer than fifteen employees who work from a single location. Cogent Enterprise hosts all the services you need in our own datacentre that is supported by the latest infrastructure, eg with dedicated fibre-optic Internet connectivity. Connection to your service is totally transparent via a dedicated router that we locate at your premises. This means that any authorised user can gain access to the service. We do all we can to minimise any problems you might have. You can work from any location in the world with a reliable broadband connection. Our service fully supports mobile access to core-business information as standard: this service includes email, calendar, business contacts and document collaboration.
Helpdesk Support
Our service is fully backed by our UK-based help desk, offering core business-hours support (8.30am – 5.30pm Monday to Friday) as standard. Support covers such issues as connectivity, where your employees need help reconnecting to their service. In addition, we can help your users with those 'What do I do here' type questions where we will direct them to the appropriate resources so they can find out how to carry out a particular task, such as how to carry out an email merge using Microsoft Word and Outlook, or how to analyse data using Excel Pivot tables.
Learn more about Routine Magic™, GreenBox, BlackBox, SafeBox, and Zoned Branding.